Pest control standard of care
Retained opinion work on whether a pest control company, or a facility's pest program, did what a reasonable provider does: claims by customers against providers, by facilities against vendors, and by injured parties against both.
What I review
- The service agreement and what it actually promised.
- Service tickets, inspection findings, recommendations to the customer, and how the customer answered them.
- Product labels, application records and the applicator's licensing and training records.
- The provider's own protocols, and whether the service followed them.
What I give an opinion on
- What a reasonable provider would have inspected, reported and done for that pest, at that site, with what was known.
- Whether the records show the work was done, and done as the label and the protocol require.
- Whether the customer was told what it needed to fix, and whether it fixed it.
- Where responsibility for a recurring condition sat between the provider and the facility.
Why this review
Most pest control standard-of-care questions are operational, not academic: what a technician is trained to do, what a supervisor checks, what the records should show. I spent about twenty years inside that operation, from field sales to VP of Operations and Senior Director of Quality Assurance, and I hold the Board Certified Entomologist credential (BCE #B3413) and an M.S. in Entomology from the University of Florida.
Expert witness inquiries should include the jurisdiction, the posture and any operative deadlines, plus the parties for a conflicts check. CV and testimony history are provided at the point of engagement. (801) 477-0223 · [email protected]